Refund and cancellation policy

Event tickets

If you cancel

• Up to 7 days before the event starts, you get a full refund. Write to us through our contact page with your name and the event.
• Less than 7 days before the event, tickets are not refunded. You can give your place to someone else instead by telling us their name.
• Free places can be cancelled from your account page at any time before the event.

The 14 day right of withdrawal for online purchases does not apply to tickets for events on a set date, so these are the rules that apply.

If we cancel or move an event

• If we cancel an event, you get a full refund automatically within 14 days.
• If we move an event to a new date, your ticket is valid for the new date. If you cannot come, you can ask for a full refund within 14 days of our announcement.

Contributions

• One-off contributions are gifts to support our work and are not normally refunded.
• If something went wrong, such as a wrong amount or a payment made twice, write to us within 30 days and we refund it in full.

Monthly support

• You can stop your monthly support at any time. Sign in and choose Manage monthly support on your account page, or write to us.
• It stops at the end of the month you have already paid for, and you are not charged again.
• Months already paid are not refunded, unless a payment was taken by mistake.

How refunds are paid

Refunds go back to the card or account you paid with, through Stripe. We refund the full amount you paid. It usually shows on your statement within 5 to 10 working days, depending on your bank.

Questions

Write to us through our contact page and we will help. You can also read our Terms of use.